SMARTRENO PRIVACY STATEMENT
At smartreno.com.au, as a customer and online visitor to our website, we are committed to protecting your privacy. Our aim is to maximise the services we provide you which is why we collect and use your details. Above all, we respect the confidentiality and privacy of the information you have provided us and at all times adhere to the Australian Privacy Principles.
Following is our privacy policy.
INFORMATION WE COLLECT FROM YOU
During your time on our website, throughout the course of your visits, there may be occasions where we obtain the following information about you: name, email address, phone number, geographic location, IP address, support queries, blog comments and social media handles (together ‘Personal Data’).
Our services are not targeting any persons under 18 and Personal Data from anyone under 18 is not knowingly collected from our website. If at any time we become aware that a child under 18 has provided us with Personal Data, we will remove their information as soon as possible. As a parent or guardian of a child, please do not hesitate to contact us if you believe your child has provided us with Personal Data without your consent.
HOW WE USE YOUR INFORMATION
Personally Identifiable Information: Any information we collect is used primarily to deliver our services to you. Our services include: providing technical support, communication with you, advise you of latest information and offers, distributing helpful content, quantifying customer satisfaction, identifying issues and offering you a personal and distinctive website experience.
If you have requested to subscribe to our marketing communications, we will send you our latest information. If at any time you wish to unsubscribe from our marketing exchanges please opt out or emailing us and your request will be actioned promptly.
Non-Personally Identifiable Information: Information we collect will also be used in aggregated and anonymised forms to provide improved services. This includes: updating our website, undertaking reports and reviewing analytics, broadcasting our services, establishing user requirements and generally servicing customer needs.
Please note that any comments you choose to make publicly available, such as on our blog and testimonials on our website, these will inevitably be available for others to peruse. If you then, subsequently remove this information, please be aware that copies may remain viewable in any cached or archived pages on other websites or if others have copied or saved the information which you have written.
STORAGE AND SECURITY OF YOUR INFORMATION
Your personal data will be our highest priority to protect. We take confidentiality seriously while in our possession. All information we receive from you is stored and protected on our secure servers from unauthorised use or access.
In order for us to deliver our services to you, we may transfer information that we collect, including your Personal Data, across borders for storage and processing in countries other than Australia. If your Personal Data is transferred and processed outside Australia, it will only be transferred to countries that have adequate privacy protections.
Your personal information will be retained for as long as needed, in order to provide our services to you and as otherwise necessary to comply with our legal responsibilities, resolve disputes and enforce our agreements.
In compliance with applicable law, we will promptly notify you in the unfortunate event of a security breach and where your Personal Data is compromised.
DON’T TAKE OUR WORD FOR IT, HERE’S WHAT OTHERS SAY
Flexible & Accommodating
Pedram and the team from SmartReno did a fantastic job building a covered deck for our classrooms. The completed job is beautiful and their flexibility during the build was exceptional. The team had to work in with a class of 3 to 6 year olds in the adjoining class room for two months and were very accommodating in so many ways, from when noisy work was carried out to assisting in class projects. Safety was high on our list of requirements and the team exceeded in this area.Brisbane Montessori School
Communication & Attention
We are very pleased to be able to say that we engaged the services of Pedram, of SmartReno, for a major reno/build on a 1938 Queensland that was in need of a lot of TLC. Pedram and his whole team exceeded our expectations with their work and attitude throughout the project. He was extremely easy to deal with and to discuss any problems or changes and kept us updated at all stages, sending texts with progress photos every few days, and all his workers always had a smile on their face. The result was absolutely fantastic and we would not hesitate in recommending Pedram and his team to anyone considering a builder.
Kathleen - Annerley
Quality outcome, Organised builder, Enjoyable experience
Pedram has twice managed renovations in our house, both in 2017 and 2018. On each occasion it was a pleasure to deal with Pedram, and through him our renovating experience was both enjoyable and produced results equal to or above our expectations. Pedram’s attention to detail in both finish and correct selection and use of materials was wonderful. His organizational skills are excellent. Pedram’s men were reliable, punctual, polite and skilled. At all stages in the work process Pedram was in touch with the job, and would not allow compromises to occur. Throughout the renovations we felt there would be a quality outcome and were never disappointed. Pedram comes with our highest recommendation and we would be happy to speak most positively on his behalf.
John and Mary - Maleny
Client focused, Organised, and Excellent Communication,
Excellent communication, honest, reliable, Client focused, organised, prompt, cost and quality focused – if these are traits you are seeking from a builder then Pedram from SmartReno is for you. We engaged SmartReno to undertake a full internal renovation of our three bedroom house in Belmont. After speaking to several builders, Pedram immediately stood out from the crowd. He was knowledgeable and demonstrated a clear determination to deliver a quality home for my family. Pedram was extremely well organised and took the time to understand our wants and needs for the renovation. The best thing… he finished 3 weeks early and within budget. Sometimes when I read testimonials on websites I always wonder if they are genuine. I first thought the testimonials for Pedram seemed too good to be true. However, after going through our renovation and rereading them I could relate to the positive comments in each and every one. We would gladly recommend Pedram and team SmartReno to anyone looking to build or renovate. Thanks Pedram (and all your trades)
Glenn and Jennifer
Without hesitation Pedram!
When we engaged SmartReno Pedram made us feel at ease. The process was explained and detailed, making it easy to prepare and plan. Pedram’s Team were a pleasure to have in our home during the 4 months of renovation. Each and every member of the team taking pride in their work. The end result is outstanding, one we are extremely happy with. It is without hesitation that we would recommend Pedram and his team to any prospective client.
Kirsty and Richard - Camp Mountain
Well presented, Punctual and delivered on promises
We embarked on a project to build a second story to our house to cater for our growing family. We consulted a number of perspective builders and upon reading the testimonials from SmartReno we made our choice. It is now pleasing that we can add to the testimonial page with words equally as glowing. From start to finish dealing with Pedram was easy and convenient. Nothing was too much trouble nor a request dismissed as impossible - if we wanted something Pedram and his team worked very hard to see that it was accommodated. Our criteria for choosing someone was that they were well presented, tick; punctual and delivered on promises, double tick; and took care in the project, tick. The finished project is something that far surpassed what we had envisaged our house to look like and something that we absolutely love. You do hear horror stories when building and to be honest, after hearing these you do kind of just feel you are waiting for an issue or problem however these never came and the whole process couldn't have been smoother. Go look at Ackama St, Algester and you will see the kind of finished product you can expect - a decision in choosing Pedram at SmartReno will make itself.